United Illuminating: Power Restored to Most Customers By Monday

United Illuminating announced early Thursday morning it expects to have some 95 percent of its customers back online by midnight this Monday, Nov. 5 following Hurricane Sandy.

The United Illuminating Company has projected it will complete service restoration to 95 percent of its customers before midnight on Monday, Nov. 5.

“We are proceeding full force to restore power to our customers as quickly and safely as possible,” said James P. Torgerson, chief executive officer of UIL Holdings, stated in a press release Thursday morning. “Our damage assessment, safety inspection and road clearing crews have been working around the clock to pave the way for line and service crews to restore power. Restoration crews already have restored electric service to approximately 92,340 customers who lost power during the storm. While damage assessment will continue, we are confident that we have gathered enough information to effectively allocate our resources where they are needed most to restore power.”

Power Outage Rates

According to UI, of 6 a.m. Thursday, some 107,968  electric customers still remained without power in the 17 towns and cities UI serves.

That number currently includes:

  • East Haven - 33.88 percent without power or 4,397 customers
  • North Haven - 33.18 percent without power or 3,640 customers
  • North Branford - 6.19 percent without power or 208 customers

“We fully understand that the loss of electricity seriously disrupts people’s lives, and we have tapped into every resource at our disposal to restore electric service to all of our customers safely and as quickly as possible,” added Anthony J. Vallillo, UI president and chief operating officer. “We appreciate everyone’s patience and understanding as we recover from the damage caused by Hurricane Sandy, one of the most powerful storms to ever hit our region.”

Safety Tips Following a Storm

UI also reminds its customers to stay safe and follow these safety practices:

  • Assume downed, damaged or dangling power lines are live and dangerous.
  • Avoid anything in which these power lines might be in contact, such as trees or fences.
  • Keep children and pets indoors and away from danger.
  • Be mindful of the smell of natural gas.

How to Report Downed Lines, Outage

To report a downed power line, an electrical power outage, or natural gas odor, call your utility right away with the location and any specifics.

The toll-free numbers are:

  • The United Illuminating Company: 800-7-CALL-UI (1-800-722-5584)
  • Southern Connecticut Gas Company: 800-513-8898
  • Connecticut Natural Gas Corporation: 866-924-5325
  • Berkshire Gas Company: 800-292-5012
Beverage Guy November 01, 2012 at 06:00 PM
Pardon the ridiculous amount of errors.above.....
Beverage Guy November 01, 2012 at 06:10 PM
Just thought of this... All the retailers that run the 4th of July barbecue ads can start a new ad campaign. "We have all the supplies for your Halloween barbecue" Had to try to inject some humor in the situation. All rights reserved 2012 Beverage Guy
Lynn T November 01, 2012 at 06:19 PM
I agree with everyone here. Having no power is an inconvenience. I am just happy a tree didn't fall on my house. Yes, UI made lots of promises. And yes... Unfortunately we do need to fend for ourselves. We too have a generator, no hot water, but at least the fridge is working. I just say it is what it is, and we light fires with the kids and try to make the best of it. Power will be on soon. I try not to watch the clock. You know what they say about watching the kettle. :). It is actually a lesson on howych we depend on electricity. Pretty scary! Need to sharpen those survival skills! Good luck everyone!
Sam Giglio November 01, 2012 at 07:46 PM
I reported this before but here is a tip if you are still without power, If you have the small solar lights around your outside area pull them out and put them in a flower vase or any kind of jar that can hold them up right. They will give you light inside all night and in the morning take them out to recharge. Good to keep one in each bathroom.. Just a thought
Giancarlo "Luigi" Jones November 01, 2012 at 07:46 PM
Nobody can be completely ready for any eventualty but overly relyin on others and pointin fingers at others don't do no good. Peoples on this here Patch sure like to point fingers and blame, blame, blame... Good Lord, when will y'all grow up? Sure them power companies coulda done more. But y'all coulda done more too, is all I'm a sayin'. Y'all can't control what the power compaines do or prepare for, but y'all CAN control and prepare your own personal situations and plans. Always, always, always room for improvement. And I'm a not issuin any personal attacks like the beverage man be claimin. I ain't the one calling people fool or idiot. On the other hand, iffin they dish it out, they should be able to take it, you'd think. Hope y'all get your power back soon 'cause civility seem ta be a lackin right bout now, 3 days into a relatively minor situation for most. Lord help us if something really, really bad were to happen!
Beverage Guy November 01, 2012 at 08:03 PM
GLJ.....I was just about to have to eat crow and admit I was incorrect about the personal attacks. They were looking a bit broad as I re-read. Until I came across your electric fireplace/internet/TV/clucking comment. That certainly appeared to be very negative toward one particular post. I fail to see the lack of civility in most of the posts. People, as do I, feel it seems the same response as last year's hurricane. A.d the utilities said they were much better prepared. Also, you also mention tbat we could have done more. I am always willing to learn more. If you can help me figure out what I missed, it would be appreciated. And BTW, I.agree with you about if one can dish it out, they should be able to take it. There is just not a.need.for it here, this is not the WTNH comment section.
Jacobo Arnez November 01, 2012 at 08:05 PM
OH....you ain't issuin any personal attacks?!? You just want us to believe this is the way you talk.....?? Well, MORON it is an attack, an attack on our intelligence. If you can't write like at least a HALF intelligent person, why would you think anyone would care about your ignorant opinion?
Beverage Guy November 01, 2012 at 08:43 PM
@Sam.....that actually is.a pretty good idea.
ASmith November 02, 2012 at 02:01 AM
Can be pretty sure that iffin Mayor Jo(K)e has his way wherever Mr. Jack Stacy lives will get power last. he he.
ASmith November 02, 2012 at 02:03 AM
Sound like Mr. Jacobo civi is in a bad mood tonite. must been a bad for em.
Angels Among Us November 02, 2012 at 02:32 AM
My family and friends are safe, my home is untouched, no water in the basement I can deal with no electricity until tonight. I am grateful for those who helped us and others this past week.... it truly could have been much worse.
Beverage Guy November 02, 2012 at 03:05 AM
Nice perspective on it all Angels. I could not disagree with you one bit.
FCF November 02, 2012 at 10:48 AM
FCF November 02, 2012 at 10:54 AM
Compared to Staten Island, New Jersey and Lower Manhattan we have it easy. A 20 foot wave did not wash over our town and destroy everything. We have not lost any lives here, where other states are still pulling bodies out of the wreckage. Count your blessings and be strong East Haven.
Giancarlo "Luigi" Jones November 02, 2012 at 12:00 PM
"No ICE" at the store? No problem. Next time 'round, BEFORE THE POWER GOES OUT: Take a batch of empty Poland Spring water bottles, soda bottles or similiar; fill them up with tap water and stick em in the freezer. By next morning, you'lI have plenty of self contained, portable ice.
Giancarlo "Luigi" Jones November 02, 2012 at 12:05 PM
Cheap inexpensive light: Dollar stores sometimes have those thick cemetary type Christian candles in glass containers for a buck or two. Stock up a batch for an emergency. Couple of these in a room and you'll evening and nighttime light for days on end.
Giancarlo "Luigi" Jones November 02, 2012 at 12:10 PM
Good Inexpensive AMFM Radio. About $12 on amazon.com. Runs for weeks on two AA batteries. Get your news and music dirt cheap. http://www.amazon.com/Sony-ICF-S10MK2-Pocket-Radio-Silver/dp/B00020S7XK/ref=sr_1_2?ie=UTF8&qid=1351858064&sr=8-2&keywords=sony+portable+radios+am+fm#sf
Flowers November 02, 2012 at 12:21 PM
Thanks for all the advice Luigi. As for me , those cemetery candles always have religious pictures on them and when they start flickering I get creeped out thinking I'm at some voodoo ceremony. My electric came back on so I'm going to start freezing those soda cans like you suggest. Still trying to understand your fish analogy.
Giancarlo "Luigi" Jones November 02, 2012 at 01:02 PM
Flowers, the fish analogy had to with the fact that folks that are used to gettin' things like their electric power, food, warmth, shelter from others, come to depend on these outside sources; to a dangerous degree. When these outside sources dry up for whatever reason, you have get we have here, peoples complainin', blamin' and demanding this and that... Folks who learn to make do, hunker down and provide their own power, light, food, warmth, shelter are much better off than the complainers. Next week, watch how many generators and other things like unused batteries, flash lights start getting returned to Goodies, Home Depot and Lowes once the power goes back on. Some folk just never learn.
Luigi (the original) November 02, 2012 at 02:53 PM
Nice to see that when crackhead nitwits use your name, they at least learn to speak. Annoying little rodents.
Giancarlo "Luigi" Jones November 02, 2012 at 03:30 PM
Lighten up, Francis.
Luigi (the original) November 02, 2012 at 05:35 PM
Grow up Becki.
Anna Buckingham November 02, 2012 at 05:43 PM
I would like to take a moment to thank the line men, those blue collar workers that are working around the clock to get power restored as quickly as possible. I am still without power in Stratford since Monday afternoon. Thank God there is some hope for my Fathers residence as he is a senior citizen. He is staying with family now until power is restored. Now for the Corporate 6 figure salary UI Head Honchos...Here is my message to you: SHAME, SHAME, SHAME, you should be completely ashamed of yourself. Once again you did not plan accordingly with more then a week of notice before the storm. UI you are soooo quick to cut power if someone does not meet their balance for 22.60 dollars (I know from experience) and this happened AFTER I spoke with a rep on the phone. You see, this is a perfect example of CORPORATE GREED - I repeat, this is not for the HARD WORKING LINE MEN. This is for the 6 figure Suits....Put your corporated minded millionaire heads together, and get an "Action Plan" in place for the next storm. The UI Corporated tycoons should feel DEEP SHAME....While your cashing in on your large corporate bonus' each year, think hard about the shivering senior citizens, and children, and those with health issues, waiting patiently for power, and HEAT, and think REALLY Hard when you turn off power for a 22.60 balance on a bill. SLEEP WELL CORPORATE GREED MEMBERS.....
JFM November 02, 2012 at 07:47 PM
FYI Everyone.. The Mayor of East Haven's office stated it was "not Mayor Maturo's job" to work with the UI company to prioritize restoration efforts. I was told this four times, and was advised that the Mayor himself would call me and tell me the same thing. I called the Governor's office and confirmed with the utilities liason supervisor in Hartford to confirm-- it IS the Mayor's responsibility. So we have two issues here 1) The Mayor doesn't know his job-- which we knew was true, and 2) The Mayor has underqualified employees speaking on his behalf. Please call the Mayor's office at 203-468-3204 to explain to him his responsibilities. I think he needs a friendly reminder.
Beverage Guy November 02, 2012 at 07:50 PM
Well said Anna. But, the suits did have a plan and they carried it out flawlessly. Their plan (both CL&P and UI) was to go on TV prior to the storm and tell e eryone how prepared they were and how great they are.
Beverage Guy November 02, 2012 at 07:52 PM
Everyone.....correction to above. Still using phone. PS No offense to the linemen, they are working hard.
Richard Poulton November 02, 2012 at 08:40 PM
Frustrating as it is w/o power is understandable. But your math on days w/o power is a little off. You say one full week and your post was dated Thursday the 1st. Most lost power mid day monday, that makes you out for 3 days plus or minue a few hours.
ASmith November 03, 2012 at 12:07 PM
Seems like when all the folks put pressure on Mayor Jo(k)e he finally figured out it was his job to put pressure on that there United unluminating company. Wonderin why took him so long till Friday to go on the news and figure out thats what a mayors gots to do. deal with them there "suits" as yall call em and light a fire under em real quick. knows he hung with the firemen all through the storm and all week and rescued a fella from the water, pat on the back for that, but jes tells me we need more folks workin in the fire dept iffin they needs the mayor to do work for em. so time to hire folks there so the mayor can put the time in doin his real job which is dealin with your "suits" and takin care of the folks needs like food, water, heat, shelter and all. especially the elderly, sick and homebound. dont know iffin anyone thought before the storm to start canvassin the neighborhoods and make up a list of folks who would be stuck in their homes that fall in those there categories so that after the storm when power loss came they could be checked on and taken care of. we able bodied folks can take care of ourselves, worry the most bout the folks that cant take care of themselves. thats what we need our government to give us help with. some folks got no families to help em, or families far away and cant get here. something to think of for next time. nows the time to put a system in place for this.
Flowers November 03, 2012 at 12:42 PM
Why are so many posts written in ebonics?
Richard Poulton November 03, 2012 at 12:47 PM
DO you thinks its because they are trying to hide their true identities? No one with the least bit of education writes like some of these commenters do.


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